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Thank you for shopping at www.3D-wings.com

Because our products are digital goods delivered via Internet download, all sales are final and non-refundable once the digital files have been downloaded or accessed. Unlike physical goods, digital assets cannot be returned, which makes them susceptible to misuse.

 

This doesn't mean we won't respond to your after-sales support requests regarding the model. For any assistance or requests related to the model you purchased, please contact us.

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Please review the policy details below regarding refunds, file issues, and cancellations:

 

1. General Non-Refundable Policy

• We do not offer refunds, exchanges, or store credits for "change of mind," accidental purchases, or if you realize you do not have the correct software to open the files.

• Before purchasing, please read the product description carefully, verify the file formats (e.g., .obj, .fbx, .blend, .max), and ensure your software is compatible. and contact us for any questions or requests.

2. Exceptions and Technical Issues
We want you to be completely satisfied with your purchase. We will issue a refund or a replacement only under the following specific conditions:

• Corrupted or Defective Files: If the 3D model file is corrupted, missing textures, or broken, and we are unable to fix or replace the file within [3 or 5] business days after you report the issue.

• Product Mismatch: If the delivered 3D model is fundamentally different from the product description and preview images displayed on our website.

• Double Purchase: If you accidentally purchased the exact same 3D model twice in the same transaction, we will gladly refund the duplicate purchase.

3. How to Request Assistance
If you experience any technical issues with your downloaded 3D model, please contact us within [7 or 14] days of purchase at:

• Email: 3dwings.store@gmail.com"

Please include your Order Number, the name of the 3D model, and a detailed description or screenshot of the technical problem. We will review your request and get back to you within [24-48] hours.